Category Archives: Service Standards

How Does Phil's Pro Auto Service Know What to Recommend?

When you drop your vehicle off at Phil's Pro Auto Service in Greeley, they don't just poke around under your hood looking for stuff to do. Phil's Pro Auto Service professionals have lists and procedures they follow for different types of service. First of all, your Greeley service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Phil's Pro Auto Service pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipe ... read more

Speak Up: Talking with Your Phil's Pro Auto Service Service Advisor

About 80% of the vehicles on Greeley roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Colorado. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons Greeley drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a ... read more

Service Center Standard and Procedures

All Colorado pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Greeley automotive service centers including Phil's Pro Auto Service have procedural standards for each service they perform. Phil's Pro Auto Service technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Colorado service centers can assure a quality outcome. The job is done right every time and Greeley customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The Colorado automotive industry as a whole is very committed to standards of excellence and encourages individual Colorado service center operators to apply them to every vehicle they servi ... read more

What Greeley Customers like About Us at Phil's Pro Auto Service

A big part of the service we provide at Phil's Pro Auto Service for our Greeley customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Greeley area customers. Even though we try to be proactive in our Phil's Pro Auto Service automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Greeley customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Phil's Pro Auto Service is not just pulling them out of the air. We know that people in Greeley live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Phil's Pro Auto Service service process is checking the vehicle manufacture's schedule to make sure we don't overlook service. We hope Co ... read more

What You Need to Know from Your Phil's Pro Auto Service Service Advisor

Greeley drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Phil's Pro Auto Service uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about c ... read more

On Board Diagnostics for Greeley Motorists

Some Greeley vehicle owners wonder why Phil's Pro Auto Service and other Greeley auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Phil's Pro Auto Service for a tricky automotive problem shouldn't be a surprise. In the Greeley area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy Colorado road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Phil's Pro Auto Service diagnosis may be much more involved.Much of the Greeley driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among Colorado drivers that the trouble code tells the Phil's Pro Auto Service technician exac ... read more

Greeley Customer Detective Work

One might say the most challenging part of being an automotive service technician at Phil's Pro Auto Service in Greeley is diagnosing a problem before it can be fixed.Cars in Colorado are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Phil's Pro Auto Service introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Phil's Pro Auto Service and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of soun ... read more

Ethics of Automotive Repair in Greeley

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Greeley automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in Greeley has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.Yet some people remain uncomfortable with Greeley automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off ... read more

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around Greeley, Colorado, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Greeley.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in Greeley, Colorado, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adj ... read more

Questions to Ask Your Greeley Service Advisor

We find that a lot of Greeley drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Greeley automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the right ... read more

12