Category Archives: Service Standards

Service Center Standard and Procedures

All Colorado pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why GREELEY automotive service centers including Phil's Pro Auto Service have procedural standards for each service they perform. Phil's Pro Auto Service technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Colorado service centers can assure a quality outcome. The job is done right every time and GREELEY customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The Colorado automotive industry as a whole is very committed to standards of excellence and encourages individual Colorado service center operators to apply them to every vehicle they serv ... read more

How Does Phil's Pro Auto Service Know What to Recommend?

When you drop your vehicle off at Phil's Pro Auto Service in GREELEY, they don't just poke around under your hood looking for stuff to do. Phil's Pro Auto Service professionals have lists and procedures they follow for different types of service. First of all, your GREELEY service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Phil's Pro Auto Service pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipe ... read more

What GREELEY Automotive Service Consumers Should Know

There are some things drivers should know about GREELEY car service and repair. First and foremost, Phil's Pro Auto Service cares about you and your family's safety. And we really appreciate your business. Phil's Pro Auto Service in GREELEY wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for Phil's Pro Auto Service need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult ... read more

What You Need to Know from Your Phil's Pro Auto Service Service Advisor

GREELEY drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Phil's Pro Auto Service uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about ... read more

Questions to Ask Your GREELEY Service Advisor

We find that a lot of GREELEY drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our GREELEY automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the right ... read more

GREELEY Customer Detective Work

One might say the most challenging part of being an automotive service technician at Phil's Pro Auto Service in GREELEY is diagnosing a problem before it can be fixed.Cars in Colorado are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Phil's Pro Auto Service introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Phil's Pro Auto Service and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of soun ... read more

Speak Up: Talking with Your Phil's Pro Auto Service Service Advisor

About 80% of the vehicles on GREELEY roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Colorado. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons GREELEY drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a ... read more