Phil's replaced the hybrid battery in my 2007 Prius approximately two and a half years ago. Without going into details, the replacement took a lot more time and effort than it should have (through no fault of Phil's Pro Auto,in my opinion.) Not only did they provide me with a loaner car throughout the process, they never changed me a dime extra for any of it, even though I offered to 'make it right'. Since the replacement I've been back twice under warranty, again at no extra cost. I'm not totally sure why the new battery keeps failing but I don't think it has anything to do with Phil's. Ultimately I recommend Phil's Pro Auto and plan on using them again.
Douglas, your feedback really means a lot to us. We appreciate the recognition for our hard work and efforts to go above and beyond when it comes to customer service! We are happy that we have been doing a great job educating you about your vehicle's needs. We look forward to having you back the next time you need an auto repair or other vehicle maintenance!
- Phil's Pro Auto Service